Frequently Asked Questions
Everything you need to know about our fresh, farm-to-table delivery service.
How do you ensure the freshness of the produce during transit?
We use temperature-controlled packaging and eco-friendly insulation to ensure your food stays at the optimal temperature from our warehouse to your doorstep.
Where do you source your ingredients from?
Aubergine Foods partners directly with local organic farms and sustainable suppliers to ensure we only provide the highest quality seasonal produce available.
What is your return policy for perishable items?
Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or unsatisfactory, please contact us within 24 hours for a full refund or replacement.
Do you offer subscription options?
Yes, we offer weekly and bi-weekly subscription boxes that allow you to save 10% on every order. You can pause or cancel your subscription at any time through your account settings.
What shipping methods are available?
We offer standard and express refrigerated shipping. Delivery times typically range from 1-3 business days depending on your location to maintain peak freshness.
Are your packaging materials recyclable?
Absolutely. We are committed to sustainability, and 95% of our packaging—including our boxes and insulation—is fully recyclable or compostable.